CAREER CENTER

Overview

The Business Systems Analyst 3 provides technical leadership for major business application development/enhancement projects to ensure Kaiser Permanente Northwest (KPNW) business information needs are met. Develops straightforward applications using existing or new data sources tailored to specific business needs. As a Business Systems Analyst 3 you will serve a key role in supporting the Corporate Development Systems Management and Clinician Scheduling teams. This position will contribute to the implementation of innovative new data systems and produce high-quality reports and dashboards using Tableau or other similar software that our business partners can utilize to make informed data-driven decisions. The ideal candidate will have proven experience with business processes, customer experience, data development, analysis, and communicating insights. If you are passionate about improving performance, building a data infrastructure and producing business insights that have significant impacts - come join our team!

This is a hybrid position that is a blend of working both remotely and in office. Must reside in the Northwest Service Region (Oregon or Washington).

Join Our Medical Group

Northwest Permanente is a self-governed, physician-led, multi-specialty group of 1,500 physicians, surgeons, and clinicians, caring for 630,000 members in Oregon and Southwest Washington. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.

Major Accountabilities

In collaboration with KPIT and business clients, lead/manage major projects to ensure that information applications are implemented or upgraded to meet business requirements. These efforts are large in size, complex, and carry significant risk/reward and visibility.

• Apply business area expertise to define and frame complex, multi-dimensional projects, developing the goals, direction, methodology, work plan and schedule. Establish contracts and workplan with KPIT and business clients to delineate the scope and achieve the desired outcomes of the project.
• Work with IT and Business to plan testing cycles and design test cases
• Manage and implement system enhancements that improve business processes
• Understand and articulate business requirements based on process engineering
• Act as IT liaison for technical requirements
• Provide overall project management for the development of business information systems, ensuring desired outcomes are met on schedule and within budget
• Ensure integration with other business applications, and consistency with established data/information standards
• Collaborate/consult with other KP regions and KPIT to share design ideas and establish needed common definitions or work processes
• Analyze workflow, identifying operational issues. Work collaboratively with operations and KPIT staff to implement workflow or system improvements necessary to meet business information needs and user requirements.
• Manage the development of user documentation and training materials. Develop content, and in some cases provide training for new business applications.
• Provides leadership and direction to Business systems team in accordance with overall strategic direction of the group
• Serves as content expert
• Acts as a mentor to Business System team
• Develop applications that combine data from existing sources, tailored to specific user groups and business needs. Work with key system users to identify user requirements and continuously improve their ability to access information easily and efficiently. Ensure consistency with established data and application standards
• Performs other duties as requested

Minimum Education and Qualifications

• BS/BA degree in a quantitative or technical discipline, or equivalent knowledge and experience
• In depth knowledge of business units
• Experience in process engineering
• Expert knowledge of relevant service delivery/insurance/finance business units
• Proven skills in project management, including the following attributes: efficient, collaborative, candid, open, and results-oriented. Establish clear performance contracts and project workplans
• Strong proficiency in the use of current software, including SAS/SQL, Oracle and Teradata, and Microsoft Office
• Proven ability to conduct, interpret and present quantitative/qualitative analysis
• Ability to design and (when necessary) deliver formal training programs to application users
• Strong interpersonal and communication skills (1:1, peer, multi-disciplinary group, presentations, written). Be assertive, objective and be able to confront clients with difficult issues

Minimum Experience

• Five (5) years analytical or systems support experience

Preferred Qualifications

• Advanced degree in a quantitative or technical discipline.
• Specific and broad knowledge of Kaiser Permannete Northwest (KPNW) operations, KP applications, and KP HealthConnect, including Hyperspace, Clarity and Chronicles

Preferred Experience

• Ten (10) years of analytical experience at KPNW
• Two (2) years project management experience
• Expertise in multiple business units (service delivery, insurance, finance)

Equal Opportunity Employer

At Northwest Permanente, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente believes that equity, inclusion, and diversity among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.