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MultiCare Health System

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Cincinnati, Ohio

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Remote, Washington

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Palo Alto, California

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Union City, California

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Vacaville, California

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Fresno, California

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Remote Call Center Specialist
Additional Information About the RoleHandles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry.Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.Navigates Electronic Medical Record (EPIC) to support patient inquiries.Supports hospital marketing efforts through referrals to physicians, services and class/event registration.Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA.Communicates in a professional, positive and respectful manner; provides a high leve


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