The Mental Health Social Work Program Coordinator of Social Work serves as a liaison to other services within the organization related to Social Work and Mental Health Service. Responsible for the co-management of the administrative/operations of outpatient mental health (with Mental Health Service staff and leadership) and the management of the administrative/operations of outpatient Substance Use Disorder program, Medical Social Work and staff in Social Work at the Rockford and Freeport CBOC. - Establishes guidelines and performance expectations for staff through the formal employee performance management system. - Monitors and oversees outpatient medical social work service staff. Assures staff are aware of, adhere to all current directives of VHA, and meet current JCAHO standards, State licensure standards, and VA-OIG expectations. - Conducts ongoing intensive reviews and appraisals to ensure the accomplishment of objectives and adherence to standards set by governing bodies. Provides direct clinical services when needed. -Makes decisions regarding work problems presented by subordinate social work supervisors. Collaborates with others in negotiating, deciding upon, and/or coordinating social work related changes affecting other programs. - Administers information and analytical systems to evaluate and enhance the quality of service provided to patients. Develops and implements information systems to track service activities including visits, referrals, inpatient days, patient demographics, equipment utilization and patient satisfaction. - Supervises a group of employees performing work at various GS levels and provides administrative, technical and clinical supervision necessary for accomplishing the work of the unit/service. - Performs the administrative and personnel management function relative to staff supervised. Establishes guidelines and performance expectations for staff. Observes workers' performance; demonstrates and conducts work performance critiques. - Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Assures that subordinates are trained and fully comply with the provisions of the safety regulations. - Implements and monitors The Joint Commission (TJC) and CARF standards. - Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices. - Supervises employees to accomplish the work of the organization unit. Exercises supervisor authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Performs a wide range of services and provides technical assistance to State, local, and private agencies, and universities. Uses sound judgment in the interpretation of trends and patterns; the application of guidelines; and the recommendation of program enhancements. - Performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.). - Responsible for key project activities related to the planning, development, and implementation of the project component. A substantial portion of the workload directed by this position is carried out at one or more locations that are physically removed from the main unit under conditions that make day-to-day supervision difficult to administer. - Keeps supervisor apprised of problems, recommends solutions in their area of responsibility.- Furthers own professional growth through education, appropriate to area of assignment.- Primarily administrative position with authority and responsibility for providing administrative support to the Chief of Social Work, Social Work Service. - Develops consistent standard operating procedures required to accomplish clinical care interventions and ensures that they are followed. - Performs other related duties as assigned. Work Schedule: Mon- Fri 8:00 a.m. - 4:30 p.m. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.