The Clinical Coordinator/Clinician is expected to foster a reputation for excellence, responsiveness, conscientious care, accurate and timely reports and paperwork, building of teamwork, in a personable and professional manner at all times.
Implementing goals, objectives, policies, processes, procedures, and work standards
Overseeing and performing complex problem resolution activities.
Maintaining and directing the maintenance of accurate records, accounts and files.
Planning, supervising, reviewing and evaluating the work of staff.
Fostering an atmosphere of teamwork
Communicating clearly both verbally and in writing.
Ability to successfully implement a strategic plan to increase productivity, revenue, and the quality and efficiency of services provided.
Acting in a consultative manner with management.
Arrange and provide as necessary coverage to ensure all scheduled and unscheduled (ex. Walk-in) services are provided.
De-escalate situations where clients, staff, or guests are in distress, maintaining a respectful and helpful attitude at all times.
Conduct regular staff meetings, assigning agenda to other staff as needed to ensure meetings occur even in the event of an absence.
Document staff meetings for periodic review and ensure absent staff are informed of important items missed.
Provide supervision for program staff, documenting all formal supervision sessions, as well as informal sessions with important content.
Engage in staff development, helping to identify areas of need for ongoing supervision, further training, and/or corrective action.
Conduct periodic performance appraisals with program staff, documenting progress, areas for improvement, and plans for corrective action.
Collaborate with referral sources, partnering agencies, and other community stakeholders to facilitate ongoing responsiveness to community needs and program quality improvement.
Respond to staff, client, referral source, or other stakeholder feedback, consulting with supervisor as needed, and communicating to supervisor regarding feedback and response.
At all times, assist staff in adjusting and adapting to new policies or procedures, and seek to diffuse any malcontent amongst staff. Demonstrating a positive and cooperative attitude is imperative in assisting staff to adapt to the evolving needs of the clients, agency, and field.
Provide individual and group counseling.
Provide intakes and assessments
Case management including recording of proper documentation.
Conduct case-reviews at request of clients or client attorney of record, reporting findings to supervisor.
Assist in Emergency Preparedness activities, incident report writing, and other reports related to significant incidents.
Engage in periodic file reviews per Nicasa Quality Improvement policy, documenting findings, providing feedback to relevant staff and supervisors, and engaging in corrective action planning as needed to address chronic areas of deficiency.
Ensure program staff adheres to policies and procedures, working with supervisors to determine if additional training or other actions are required to address deviation from these.
Follow all policies and procedures outlined in the Clinical Manual, Personnel Manual, and Emergency Preparedness binder, as well as all agency procedures applicable to job function not contained in manuals.
2 years of supervisory experience with LCSW or LCPC preferred. Bilingual Spanish a plus.
Internal Number: 1
Founded in 1966, Nicasa Behavioral Health Services’ network of dedicated and caring professionals has pioneered award-winning efforts in prevention, early intervention, treatment, and recovery for more than 51 years. Core services include substance abuse treatment programs, mental health counseling, in-school and after-school programs, Teen Court, parent education classes, family advocacy services, comprehensive women’s services and a residential recovery program. These services are delivered from eight Lake County locations: Waukegan (2), North Chicago, Highland Park, Buffalo Grove, Mundelein, Zion, and our administrative headquarters in Round Lake. Our programs serve uninsured and underinsured individuals and families as well as the county’s underserved neighborhoods and communities.Nicasa’s vision is to be the premier behavioral and social health organization for individuals, families, and communities in northern Illinois and beyond. This vision fuels our mission to empower and promote healthy lifestyles to prevent and treat substance abuse, addiction, and other risky behaviors. Our services are culturally competent and based on the strengths inherent in each individual, family, and community.