This position has system wide management responsibilities for Patient Care Risk Management. The role provides guidance and best practice in the area of internal case review of high risk situations including patient and family events, staff investigations and review for specific organizational risk exposure. Responsible for the creation and delivery of training, and large group presentations. Day to day resource to clinicians/hospital staff relevant to risk issues. Manages Family Liaison function providing strategic program and process development as well as operational day to day management, including process development, training and incident trends.
Education: * Bachelor's Degree in Nursing, Social Work, or other healthcare related field required, Masters level degree preferred.
Experience: *Hospital or Clinic work experience required, excellent verbal/written communication skills; ability to work with families of patients with complex psycho social issues; ability to work in a team; excellent computer skills. * 5-7 years experience in hospital or clinic setting, with staff management experience including process improvement and training development and delivery.
Knowledge/Skills/Abilities: * Provides strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports. * Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases. * Provides guidance on all adoption and surrogacy issues within the Children's system. * Manages risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel. * Understands and maintains knowledge of both Federal and State regulations and laws. * Track and document incidents and prepare trend reporting on incidents. * Creates and documents all departmental processes. * Creates and facilitates training for clinical, and family relations staff and departments. * Work on call, carry pager to provide coverage to various shifts of operation. * Evaluate and prioritize multiple and often competing demands.
Additional Salary Information: Salary is negotiable.
Children’s is a knowledge-driven health care organization dedicated to the improvement of children’s health. Children’s provides expert evidence-based, patient and family-centered pediatric care and uses knowledge to create, implement, and disseminate innovation in pediatric health care. Children’s is committed to training future generations of pediatric health care providers.
Children’s exists... to serve children and families within the local community and beyond. This commitment is demonstrated through direct patient care and through knowledge creation and dissemination. Beyond the immediate community, Children’s serves as a regional/national resource to families and to health care providers. Children’s is an innovative learning environment – applying leading-edge thinking and technology to develop models of care that improve patient outcomes and experience.
Our mission statement defines our motivation and purpose for existence. Our mission statement is: We champion the health needs of children and families. We are committed to improving children’s health by providing the highest quality family-centered care, advanced through research and education.
Our vision defines what we want to achieve as an organization – it’s our aspiration for the future. Our vision is: Every family’s essential partner in raising healthier children.
Embracing our values is critical to fulfilling our mission and achieving our vision. Our values define how we act as an organization and as individuals, and they ensure that no matter where or how kids and families interact with us, they will have a Children’s experience that is consistent, high-quality and caring.